Robert Chase v2.0

Robert B. Chase
robert.b.chase@gmail.com
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OBJECTIVE:

To work in the Information Technology Department of an industry leading company where decisive thinking and dedication to total customer satisfaction is acknowledged and rewarded. Seeking an ethically responsible company that understands that its employees and customers are more than just commodities. They are integral parts of the design for success.

PROFESSIONAL EXPERIENCE:

Level(3) Communications 2008 Infrastructure Engineer
Work as a front line systems administrator for one of the largest global tier 1 internet backbone providers. Provided initial triage on downed systems and severity 1 tickets in highly visible customer outage situations. Responsible for the initial triage of systems that are having network, hardware and OS issues. Worked with systems running Solaris 7,8,9 and 10 on a daily basis on hardware ranging from brand new to legacy systems running custom applications and hardware. Hands on experience with midrange Sun hardware. Performed disaster recovery in the restore of filesystems from EMC Avamar direct to disk backup and Veritas Netbackup tape backup systems. Provided first line support for x86 based systems running various Linux flavors, VMware ESX and Windows operating systems. Performed data migrations on EMC Celerra NAS systems and other EMC SAN attached storage. Provided assistance and mentoring to other engineers and responsible for group’s Unix technical documentation.

IBM Corporation 2007 System X Hardware Support Engineer
Worked as a System X support engineer on IBM’s X series line of high end servers. Provide clients hardware diagnostic assistance on 3000, 5000, 7000 and BladeCenter line of products including JS20 and JS21 PowerPC (AIX os) blades. Provide hardware assistance on BladeCenter modules such as fibre fabric switches and many other high end I/O modules such as Nortel and Cisco ethernet switch modules. Provided configuration and disaster recovery for clients using IBM ServeRAID SAS/SATA and SCSI HBA’s. Provided back line support for field engineers diagnosing complex problems with all types of System X hardware. Provided back line support for I series (AS/400) P series (RS/6000) and Midrange Storage groups for technical issues that overlapped into the system X family of products. Subject matter expert for x86 Solaris on blade center hardware. Wrote additional support documentation for the BladeCenter management module command line interface.

DTI Global 2006 Database Technical Specialist
Worked as a Database Technical Specialist in the advanced post processing branch of a large data processing company. Responsible for the export of customer data out of main SQL database into smaller databases for customer delivery. Performed custom searches of deliverable data and packaged them into smaller specific database packages for the legal industry. Wrote custom scripts and software for performing specialized data manipulation tasks. Consulted with Forensics department for data collection on UNIX and Apple systems.

Moraclock.com / Swedishantiques.biz 2003 to 2006 Webmaster / Systems Administrator
Worked as a Webmaster and Systems Administrator for the largest importer of Swedish antiques in the United States. Provided desktop level support to all company owned desktop/laptop systems and printers. Provided configuration and administration support to company mail and web servers. Responsible for the complete redesign of the company website as well as product photography, SEO (search engine optimization) and Google Ad words administration. Provided 24/7 on call services for any desktop or server issue within the company.

XS International Inc. 2002 to 2003 Certified SGI Support Engineer
Worked as a software/hardware engineer for the largest reseller of pre-owned SGI hardware in the world. Wrote custom software used for diagnostic testing of hardware functionality in Perl to catch node board and other system problems before they were deployed into the field. Wrote custom software that automated the drive duplication process on a large drive array, which saved hours of labor in the production department that was spent installing individual operating systems. Performed detailed analysis of core dumps for hardware diagnostic purposes. Provided training and information for Production Technicians as well as other Engineers within the company. Worked with sales department, providing system configurations for hardware quotes and assistance in selling service contracts. Provided phone troubleshooting for onsite engineers and customers installing large system and installing the IRIX operating system. Setup and tested large multi-processor systems for customer deployment and worked with onsite installation of supercomputer class systems. Provided 24/7 onsite hardware replacement for support contract customers.

Silicon Graphics Computer Systems (SGI) 2000 to 2002 Support Engineer
Worked as a Support Engineer providing 24/7 support to Enterprise level SGI customers and internal systems. Provided back line support to system administrators of SGI Origin/Onyx supercomputers inside and outside the company. Experienced working with government and military customers in highly secure sites. Assisted Customers with system tuning to meet their high performance computing needs. Provided core dump analysis services to internal and external customers; often involving experimental customer code written in several languages. Worked with customer systems in security related problems where systems had been compromised and assisted in diagnosing never seen before exploits. Worked with several systems on the top500.org supercomputer list on a daily basis including the #3 fastest system on the list.

BellSouth 2000 Project Manager / Database Administrator.
Worked as a project manager for BellSouth Corporation managing an external vendor providing web development. Responsible for the design deployment and maintenance of a vendor tracking database, which provided reporting information regarding the location and status of work files from the vendors. This database also provides tracking of the quality control and problems with the work done offsite. This application provided the project manager at the other firm with real data he was able to approach his design team with and ultimately improve their production quality and relationship with Bellsouth.

CNN Interactive 2000 Application Support Engineer
Provided support to several in-house custom applications that allowed the day-to-day publishing of the cnn.com website. Worked with the Web farm, Development and Network Operations teams to correct issues with servers and software issues. Also provided Unix workstation hardware and software support for users with technical difficulties.

Helios Medical 1999 to 2000 Systems Administrator
Responsible for the administration of the company’s Dell Poweredge servers running Red Hat Linux. Supported internal mail, web, ftp and dns servers in addition to several development systems. Managed the transition between an external mail provider and internal Sendmail server with zero downtime. Created company intranet site from the ground up starting with an Apache web server and added functionality such as a technical support ticket tracking database and an employee listing. Created a Mirror server for intranet running Solaris 8. Supported developer Linux and Solaris workstations.

Mindspring Enterprises 1998 to 1999 Technical Support Representative
Assisted callers to the technical support center with the configuration of their Mindspring provided software. Provided troubleshooting data to the Network Operations Center for internal and external servers. Provided internal technical assistance for representatives needing help with Macintosh and Linux calls.

Premier Web Designs 1996 to 1998 Sales Manager / Project Manager
Consulted with clients regarding the design and organization of their sites and did initial sales calls. Provided HTML education for on-site clients. Assisted the Development team with various coding projects as well as bringing customers’ concepts and ideas into reality. Managed the workflow of projects and acted as a contact for customers and development team.

Phoenix Computing Solutions 1996 to 1998 Upgrade Engineer
Provided upgrade information for AS/400 and System 36 Midrange mainframes. Upgrades included program versions for RISC AS/400's and Y2K compliance. Assisted with the installation of companies new AS/400 and the migration off of the existing System 36. Managed dismantling and disposal of old machine.

TECHNICAL SKILLS:

Certifications
-UNIX System Administrator Silicon Graphics Computer Systems 2001
-UNIX Network Administrator Silicon Graphics Computer Systems 2001
-UNIX Advanced System Administrator Silicon Graphics Computer Systems 2001
-CXFS (Clustered XFS file system for SAN Storage Area Network) Administrator Silicon Graphics Computer Systems 2002
-IBM System X Hardware IBM Corporation 2007
-IBM ServeRAID IBM Corporation 2007
-Microsoft Word, Excel, Outlook Training New Horizons Learning Center 2003

Hardware
-X86 PC workstations notebooks and servers
-Mac G3, G4, G5, X86 based desktop and notebooks
-SGI Workstation hardware Indy, O2, Octane
-SGI Supercomputer Class Hardware Onyx, and Origin 2000, 3000
-Cray J90, T3D, C90, Y-MP, X1 Supercomputers
-IBM System 36, AS/400 (I series)
-IBM System X Intel based servers
-IBM BladeCenter with X86 and PowerPC (RS/6000) blades
-Sun Sunfire V440, Sunfire V445, Sunfire V240, Enterprise 450, Enterprise 4500, Netra T1, Enterprise T2000, Ultra 60, Ultra 80
-Storage Tek L700 and SL8500 Tape Robots
-Sun A3500FC Fibre Array
-Sun D1000 HVD SCSI Array
-Sun/Vixel Intralink 1000 Fibre Channel 7-Port Hub
-IBM ServeRAID SAS/SATA SCSI HBAs
-SGI TP9100 and TP9400 RAID arrays.
-Ciprico Raid Fabric Raid hardware.
-SAN design and deployment
-Cisco Switches and Routers
-Brocade Fibre Switches and Directors
-Qlogic Fibre Switches and HBAs

Operating Systems
-Microsoft Windows 3.1, 3.11, 95, 98, ME, NT, 2000, XP, 2003
-IBM OS/2 Warp
-Linux (Suse Enterprise, Cent OS, Redhat Enterprise, Fedora, Debian, Ubuntu )
-Sun Solaris (2.51, 7, 8, 9, 10)
-SGI IRIX (5.2.x - 6.5.22)
-Cray Unicos/MP
-MacOS (6, 7, 8, 9, 10.5)
-VMware ESX, VMware Server/GSX
Languages/Applications
-C, Korn, and Bash shell scripting
-Perl, C++
-GCC Compiler, IRIX MIPS Pro Compilers
-Legato Networker, CA Brightstor ARCserve
-Veritas NetBackup 6.5
-Sendmail, Bind, Apache
-Netscape Enterprise Web Server
-Visual Basic, Microsoft Access, ASP
-HTML, SQL

Analytical Skills
-Core dump analysis
-Forensic analysis of crashed and compromised systems
-System and kernel tuning
-Load and capacity analysis
-Hardware diagnostics and troubleshooting
-Software bug troubleshooting and tracking
-Network troubleshooting
-Network Security Analysis
-Disaster Recovery Planning
-Business process analysis

Software
-Adobe PhotoShop Adobe Illustrator, Adobe Premiere, Adobe Image Ready
-Macromedia Dreamweaver
-BEA Weblogic
-Windows Active Directory
-Windows DFS (Distributed File System)
-Doculex Discovery Cracker, Concordance v8, Summation, Ipro, Opticon
-Microsoft Word, Excel, Project, Access, Outlook, and Visio
-IBM Director
-HP Openview

EDUCATION:
Clayton State College 1992-1994
Dekalb Technical Institute 1994-1996
Certification: UNIX Systems Administrator 2001
Certification: UNIX Network Administrator 2001
Certification: UNIX Advanced Systems Administrator 2001
Certification: Clustered XFS File system Administrator 2001
Certification: IBM System X Hardware 2007
Certification: IBM ServeRAID 2007

SUMMARY:
I have worked with systems both extremely large and small with a myriad of different operating systems. I believe that one never stops learning and I actively learn new technologies that can provide my employer the best solutions for their business needs. My background provides me the vision to adapt to new environments and situations quickly while providing superior service. Having worked with such a wide range of hardware and software gives me the ability to “see outside of the box” and adapt solutions that solve problems in other environments to current problems.